Terms & Conditions

The purpose of the following information is to provide guidance and, in the case of Tenants, should be read in conjunction with the tenancy agreement.

Metropolis reserves the right to change the schedule of fees and terms of business upon providing reasonable notice in writing.

All fees shown are inclusive of VAT.


Service & Charges

Prior to any property being offered it will have been checked to ensure that it is in a fit state for letting and that all safety requirements have been fulfilled.

All viewings are accompanied by a member of staff.

Tenants will receive copies of Safety Certificates, Energy Performance Certificate and the “How to Rent” guide before signing an agreement.

Where the property is not managed by Metropolis, Tenants will be given full contact details for the Landlord.

Properties managed by Metropolis will be inspected at various times throughout the tenancy. Notice will be given in advance as per the terms of the agreement by telephone, email or post.

Metropolis will aim to respond promptly to Tenants queries and maintenance requests. It should be noted that in some cases works may have to be referred to the Landlord or quotations for work obtained. In these cases Tenants will be advised as to the expected time for works to be completed.

There is no Tenancy Arrangement Fee

Deposit – One calendar month

A returnable Holding Deposit of one weeks rent is to be paid upon application. This amount will be deducted from the final balance due.A deposit must be paid in cleared funds when the tenancy agreement is signed. The deposit will be registered with a Government accredited tenancy deposit protection scheme.

Deposit deductions must be agreed in writing by both the landlord and the tenant upon termination of the tenancy. Any interest earned on the deposit shall be retained by Metropolis.

There is no charge for the administration of return of Deposit at the end of Tenancy.


A minimum of the first instalment of Rent must be paid in cleared funds when the tenancy agreement is signed. Rent is due on the Rent Due Date as specified in the Tenancy Agreement.

Inventory – Check in – Check out - There is no cost to the Tenant

Changes to agreements during tenancy /Change of Tenant Fee – £50

It is your obligation to obtain written consent for any change in in the identity of the Tenant.

Renewal of existing tenancy (Management Only) – (0)

Unpaid rent - interest levied at 3% above the bank of England base rate from the due date.

Early Termination costs – tenant responsible for the pro-rata commission fee paid by the landlord for the unexpired portion of the tenancy, unless you are exercising a break clause which is contained in your tenancy agreement.

Future Landlord Reference Fee – (0)

Missed maintenance appointment fee – £50

Out of hour’s service – £50

Plus any actual cost incurred where actions of the tenant results in the agent (or nominated contractor) attending the property.


The Landlord will insure the building however it is the tenants responsibility to insure all of his/her own furniture, contents and effects in the Property. Metropolis can, upon request and at no cost, provide details of suitable policies for Tenants.


The tenant is responsible for the payment of all utilities during the term of the tenancy. It is the tenants responsibility to notify the relevant companies and the local authority that they are moving into or out of the property.


Fee Structure & Service

The services offered will vary depending on the type of letting required.

The starred items apply to all.

  • Presentation Advice and Rental Valuation
  • Advice on Landlords Insurance (OnCover Insurance Services Ltd)
  • Advice on Tenant/Landlord responsibilities
  • Marketing
  • Gas Certificates/Electric Certificates/EPC/PAT (if required)
  • Accompanied viewings
  • Reference, Credit and identity Checks
  • Inventory/Schedule of Condition
  • Agreements
  • Deposit Protection

Ensuring utilities have been transferred to tenants names

Rent Collection and Tenant Rent Account Management

Monthly statement of account

Property Inspections and Condition Reports on a regular basis

Dedicated Maintenance Team and Certified Contractors (if required)

Routine Maintenance carried out to an agreed sum

Annual Gas Safety/PAT Testing (if required)

Smoke Alarm/Carbon Monoxide Detector checks

Rent Reviews and Agreement Renewals

Serving Notices and assistance/advice in possession matters

End of Tenancy Property Checks

Professional Cleaning (if required)

Please note that Gas Certificates, EPC, Pat Testing are chargeable as is the initial cleaning of property prior to letting (if required).

ONCOVER Insurance is authorised and regulated by The Financial Conduct Authority.

Fee Structure

The following fees are based on our average charges. Our fees may vary depending on your individual property, rental value, portfolio and any additional services you may require.

The percentages shown below are calculated on the total rent or premium due to you under the Tenancy Agreement and become payable when you enter into a tenancy agreement with a tenant introduced by us.

Months Rent x Contract Term x% = Total Fee

Let only – 8%

Rent Collection – 4% in addition to the lettings commission

Property Management – 12% in addition to the lettings commission

Through our work with local authorities we can offer a guaranteed rent scheme for 1, 2 & 3 bed properties.

For further information regarding our services and fees and also the Guaranteed Rent scheme please contact us on 020 8342 7100

Complaints Procedure

We have a three stage complaints procedure:

Stage 1:- INFORMAL: A person wishing to make a complaint should explain clearly what the nature of the complaint is and what they wish Metropolis to do. A response to a complaint at an informal stage will be made as soon as possible and in any event within 10 working days.

We will endeavour to resolve your complaint at this stage.

Stage 2:- FORMAL: A formal complaint will be recorded and acknowledged by our Managing Director who will then write to the relevant department instructing them to investigate the complaint and deal with it appropriately.

A written response from the department will be provided within 20 working days. If this period is exceeded the customer will be informed as to why this is the case.

Stage 3:- REVIEW: If dissatisfied with the Stage 2 response, the customer can refer the matter to the Property Ombudsman within 6 months for review. To avoid doubt, the Property Ombudsman will only review complaints made by customers.


Metropolis takes all reasonable care to ensure that the information contained on this website is accurate, however we cannot guarantee its accuracy and we reserve the right to change the information on this website at any time. You must therefore check these terms and conditions for any such changes each time you visit this website.

Metropolis makes no representations or warranties of any kind with respect to this website or the content contained on it, including any texts, graphics, advertisements, links or other items. Furthermore, neither Metropolis nor any other contributor to this website make any representation or gives any warranty, condition, undertaking or term either expressed or implied as to the condition, quality, performance, accuracy, fitness for purpose, completeness or freedom from viruses of the content contained on this website or that such content will be accurate, up to date, uninterrupted or error free. Nothing on this website shall be regarded or taken as financial advice.

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